Administrative help.
Use approved responses for hours, location and the next scheduling step. Route medical advice, emergencies and sensitive questions to the practice’s approved process.
Missed-call text back
Every missed call gets a second chance.
Give eligible missed callers a way to reconnect through a configured text-back workflow, with a clear handoff to your practice team.
A second chance to connectKeep it moving
Help eligible callers reconnect with your team.
A second chance to connect
Turn the missed call into a next step.
A call goes unanswered.
The eligible missed-call event starts the configured workflow.
A conversation can begin.
Your team or approved automation helps with the next administrative step.
Then what?
A reply needs a clear destination.
Inquiry arrives1
Acknowledge the request
Send an approved response through an eligible channel. Delivery depends on configuration and communication permissions.
Conversation begins2
Offer an administrative next step
AI-assisted replies can help with approved administrative questions. Clinical questions go to staff.
Ready to schedule3
Offer a booking route
Use a supported calendar or create a clear task for the practice team.
No reply4
Follow up on an agreed schedule
Use the practice’s chosen cadence and quiet hours. Stop on opt-out, booking or staff takeover.
Later5
Re-engage eligible inquiries
Only where permission and the agreed workflow allow it. Do not treat silence as unlimited permission to message.
Example sequence. Your practice approves timing, wording, channels, escalation and stop rules. No guaranteed response or booking time is implied.
Built around your team
Automation needs boundaries.
A human can take over.
Define escalation, staff availability and notifications. Stop automated follow-up when the person opts out, books or needs a staff-led conversation.
Connection comes first.
Check eligible phone events, communication permissions and calendar compatibility before enabling the workflow. Carrier and system delivery can vary.
Find out where your practice is losing patients.
Free, about three minutes, and you'll see your results right away.
Get my free scorecard